The problem: complaints without a shared process
A complaint passes through many hands. Customer service, technical support, dispatch and billing all work on the same case, but not in the same system. Information travels by email, spreadsheet and phone, responsibilities are spread out, and the only way to find out where a case stands is to ask.
The business case
The most expensive items are the ones nobody sees. When follow-up costs never reach the supplier who caused them, because details are missing or deadlines pass, they stay quietly on your own books. In our reference project this added up to five-figure losses per year that never showed up in any report before.
The approach
Service Ticketing maps the entire service process as one continuous sequence of stages, from the customer report to supplier settlement. Every stage sees its open tasks, every decision lands in the history, and the data comes straight from the ERP instead of from copies.
Who it is for
Mid-sized companies where complaints and service requests run through several departments and costs have to be settled with suppliers in the end. The industry doesn't matter, the workflow does. The ERP integration is designed as a replaceable module, so different ERP systems can be connected with a lean implementation project.
Why not just a standard ticketing system?
A classic ticketing system manages requests, but it knows neither your customers nor your items or sales volumes. What's missing as a result: the link to purchase history, the assessment along fixed stages and passing follow-up costs on to the supplier. A stand-alone tool would be quicker to introduce, but only a real ERP integration turns a ticketing system into a continuous service process.
What it costs
Service Ticketing runs as a yearly subscription on EU cloud infrastructure or as an on-premise licence, with the ERP connector delivered as a fixed-scope package. The exact figure depends on how many stages, users and sites you map and which ERP you connect, so we put concrete numbers on the table after a short scoping call, priced for your case rather than a list-price guess.
